Frequently Asked Questions
Everything you need to know about your parkrun gear and orders.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
What is your return policy for performance apparel?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Please note that personalized milestone t-shirts may be subject to different conditions.
Do you offer international shipping?
Yes, we ship our sports gear globally. Shipping costs and delivery timelines vary depending on your location and will be calculated at checkout.
How should I care for my technical running fabrics?
To maintain the moisture-wicking properties of your gear, we recommend machine washing in cold water with similar colors and air drying. Avoid using fabric softeners or bleach.
Which payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Are your products sustainably sourced?
We are committed to reducing our environmental impact. Many of our items, including our milestone range, are made from 100% recycled polyester.